CONTACT

      Q: What kinds of things can I consult with you through this channel?
      A: You can consult almost anything related to our services through this email channel. Specifically, it includes but is not limited to: inquiries about basic service content, usage rules and related supporting services; requests for special adjustments and personalized arrangements according to your actual situation; feedback on the experience during use, including both positive affirmations and suggestions for improvement; and even opinions and ideas about our overall service direction. As long as it is related to the service we provide, you can talk to us about it.
      Q: What will happen after I send a message to you? How will you handle my inquiry?
      A: After you send an email, our service team will receive your message in time. First, we will read your description carefully to fully understand your needs, problems and expectations, instead of simply extracting keywords for reply. Then, we will combine our service standards and practical experience to formulate a response plan for your situation, sort out clear answers to your questions, feasible solutions to your problems, and corresponding explanations for parts that cannot be realized. Finally, we will try our best to organize the content into a clear and easy-to-understand reply and send it to you.